increase in answer rate
more calls answers on first attempt
Lift in calls more than 60 seconds
This Medication therapy management (MTM) service provider contracts with large national healthcare providers to ensure the best therapeutic outcomes for patients.
Their health depends on important notifications and prescription accuracy checks by their healthcare providers, yet those calls don’t often get through to the patients. In fact, 85% of the calls they were attempting weren’t being picked up by patients because they were unidentified.
Not only that, but the duration of those calls that got through was much higher, resulting in better connections and outcomes. Now, this MTM is helping to save more lives of Medicare patients by ensuring they get and take the medication they need.