A medication therapy management provider

is verifying more patient prescriptions and providing better care

Solution
Carrier
Tech Partner
Business
Product
Connect
Industry
Healthcare
Call type
33%

increase in answer rate

22%

more calls answers on first attempt

13%

Lift in calls more than 60 seconds

"85% of calls we were attempting to make weren't being picked up by patients. Once we added Hiya and Medicare patients could see their healthcare provider was calling, they started answering again."
Contact Center Manager

Background

Effective medication notifications and prescription accuracy check calls are crucial for this medication management company.

This Medication therapy management (MTM) service provider contracts with large national healthcare providers to ensure the best therapeutic outcomes for patients.

1.

Problem

Many Medicare patients have multiple concurrent conditions and take 8 or more medications for chronic maintenance of their health.

Their health depends on important notifications and prescription accuracy checks by their healthcare providers, yet those calls don’t often get through to the patients. In fact, 85% of the calls they were attempting weren’t being picked up by patients because they were unidentified.

2.

Solution

With Hiya Connect, Medicare patients could see it was their healthcare provider calling and answer rates improved dramatically.

Not only that, but the duration of those calls that got through was much higher, resulting in better connections and outcomes. Now, this MTM is helping to save more lives of Medicare patients by ensuring they get and take the medication they need.

3.

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