Learn about best practices and the latest trends in the voice channel
Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls processed in 2022.
For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.
Hiya’s Q3 Global Call Threat Report reveals spam and fraud rates in 39 countries, and details the types of scam calls that are the most prominent in select countries.
This mid-year report exposes prevalent phone scams across the regions and providing an overview of the rise of AI voice impersonation scams.
Phone fraud on a country-by-country basis reached new heights in Q2, according to the Q2 2023 Global Call Threat Report.
Hiya observed more than 6.7 billion spam and fraud calls in the first quarter of 2023. This report covers the global phone spam and fraud rates, emerging scam tactics, and why spam and fraud protection is necessary.
Join Hiya CEO, Alex Algard, and VP of Product, Tanvi Saxena, as they review the key changes to the voice channel in 2023.
The world is drowning in spam calls. In Q4 of 2022, Hiya observed more than 7.5 billion spam and fraud calls around the world - that 82 million each day.
They are also the first global carrier to take advantage of our integration partnership with Ericsson, announced last year, which allows for the fast and simple activation of Hiya Protect on Ericsson powered networks.
Ever wonder which country gets the most spam calls? This report covers 38 countries throughout the Americas, Europe and the Asia-Pacific region, providing a great way to compare and contrast spam rates in your country with those of other countries around the world.
Read the 2022 State of the Call for Services report to learn key insights into how spam and fraud impact the voice channel for businesses making customer service, scheduling, and notification calls.
Personal Call Filtering, formerly know as Personal AI, is a new layer of the Hiya Protect model and it’s available now. Similar to an email spam filter, it personalizes call protection to the individual subscriber so they receive the calls that are important to them while being protected from targeted attacks.
View a webinar recording where Hiya discusses some key statistics around the voice call in Canada in 2022 and beyond.
Read this report focused on data from sales teams on how they are impacted by spam and fraud calls, and how to utilize the voice channel efficiently for increased answer rates.
Join Hiya and CEI as they discuss the state of the call for customer services in 2022, and what you can do to protect your brands reputation and increase the efficiency of the voice channel for your business.
Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally running on Ericsson networks.
Watch Hiya's Alex Salkin and Rachel Gruenwald as they review the state of the voice channel for sales teams in 2022. They'll cover current trends and how sales teams can increase voice channel effectiveness.
Read this report to get the top trends and insights in voice in Canada for 2022.
Watch a recording of our webinar with Alex Algard, CEO of Hiya, to learn the latest insights and trends on the voice channel in Europe.
Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based in Toronto discusses the current trends we're seeing in the voice channel in Canada.
Being flagged incorrectly as spam can be frustrating and detrimental to your company’s reputation. These tips will reduce the probability of your calls being mislabeled as spam or fraud.
Get the Hiya Sales and Marketing Metrics eBook so with our analytics and Branded Caller ID, we can help you get your calls answered.
Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.
Find out which contact center success metrics to monitor and manage and how Hiya Connect Insight and Analytics can help
STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed results so far.
Learn about a new technology developed by Hiya that goes beyond traditional scam detection techniques to proactively hunt and shut down scam calls.
How do you measure customer satisfaction? It is possible. Learn which metrics are the most important for building strong customer relationships, and why you want to monitor them over time.
It can seem like there are lots of solutions out there that can provide a "branded call display" on the mobile phone. But are there?
The IT department is ultimately responsible for deploying any new telecom hardware or software. This guide details 4 key areas IT professionals should zero in on to optimize their company’s voice channel.
Read this report to learn the 10 top trends and insights on the voice call in Europe for 2022
Read this report to learn the 10 top trends and insights on the voice call from our global data set of 150 billion calls processed in 2021.
Read this Forrester study commissioned by Hiya to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.
Watch our webinar to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect.
In today's modern world, the voice channel still continues to dominate all other forms of communication. This guide will walk you through the differences between caller ID technologies and equip you with the knowledge needed to make an educated Branded Caller ID buying decision.
Data is your biggest asset when making a compelling business case for additional budget. Use it to get more spend in 2022.
Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.
Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.
Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.
Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.
It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.
The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.
People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.
Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.
Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.
See the latest analysis on the world's most prevalent phone scam.