Learn 11 KPIs you should track to identify areas of improvement for your outbound call center performance, drive better sales agent productivity, and increase overall revenue for the voice channel.
Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.
People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.
Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.
Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.
Spoofed calls are now among the most common types of cybercrime. Learn the ins and outs of phone spoofing, including how to safeguard your business reputation and your customers from fraudsters.
Get 8 tips to avoid being labeled as a spammer and boost performance.
Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.
Find out which contact center success metrics to monitor and manage and how Hiya Connect Insight and Analytics can help
June 24, 2021
Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.
June 16, 2021
Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.
April 20, 2021
Join us online for a presentation by Julianne Maila on how to create a clear path to better contact rates and improved customer experience .
April 14, 2021
Join Hiya at Digital Insurance Connect happening April 14-15 as they host digital marketing and CX leaders in the insurance industry.
March 30, 2021
Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.
The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.
It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.
June 24, 2021
Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.
June 16, 2021
Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.
April 20, 2021
Join us online for a presentation by Julianne Maila on how to create a clear path to better contact rates and improved customer experience .
April 14, 2021
Join Hiya at Digital Insurance Connect happening April 14-15 as they host digital marketing and CX leaders in the insurance industry.
March 30, 2021
Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.
The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.
It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.
Connecting businesses with customers, protecting people from spam, and helping carriers secure their networks for all.
Join over 5 million people identifying the calls they want to take and blocking the numbers they want to avoid with the highly-rated Hiya mobile app
