Browse resources

Learn about best practices and the latest trends in the voice channel

Featured Resources

eBook

11 Key Call Center Metrics for Sales Performance

Learn 11 KPIs you should track to identify areas of improvement for your outbound call center performance, drive better sales agent productivity, and increase overall revenue for the voice channel.

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Report

State of the Call 2021 Impact Report: Healthcare

Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.

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Report

State of the Call 2021 Impact Report - Financial Services

People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.

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eBook

Beyond Caller ID

Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.

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Report

State of the Call 2021 Report

Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.

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eBook

How to Stop Spoofing: Protect Your customers from Spammers & Scammers

Spoofed calls are now among the most common types of cybercrime. Learn the ins and outs of phone spoofing, including how to safeguard your business reputation and your customers from fraudsters.

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eBook

Best Practices Calling Guide

Get 8 tips to avoid being labeled as a spammer and boost performance.

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Report

Customer Experience Trends, Challenges & Innovations

Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.

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Report

Wangiri Scam Report

See the latest analysis on the world's most prevalent phone scam.

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eBook

The Most Valuable Contact Center Metrics to Optimize

Find out which contact center success metrics to monitor and manage and how Hiya Connect Insight and Analytics can help

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eBook

11 Key Call Center Metrics for Sales Performance

See more
eBook

Beyond Caller ID

See more
eBook

How to Stop Spoofing: Protect Your customers from Spammers & Scammers

See more
eBook

Best Practices Calling Guide

See more
eBook

The Most Valuable Contact Center Metrics to Optimize

See more
Report

State of the Call 2021 Impact Report: Healthcare

See more
Report

State of the Call 2021 Impact Report - Financial Services

See more
Report

State of the Call 2021 Report

See more
Report

Customer Experience Trends, Challenges & Innovations

See more
Report

Wangiri Scam Report

See more

Events & Webinars

Upcoming

December 13, 2021

CCW-Customer Contact Week

Join Hiya on the exhibit floor at Customer Contact Week in Las Vegas.

See more
Upcoming

June 28, 2021

MWC Barcelona

Join Hiya at MWC Barcelona this year!

See more
Upcoming

April 20, 2021

ICMI Contact Center Expo

Join us online for a presentation by Julianne Maila on how to create a clear path to better contact rates and improved customer experience .

See more
Upcoming

April 14, 2021

Digital Insurance Connect 2021

Join Hiya at Digital Insurance Connect happening April 14-15 as they host digital marketing and CX leaders in the insurance industry.

See more
Recordings

March 30, 2021

Webinar: Five Biggest Challenges for the Voice Channel

Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.

See more
Recordings

Webinar: State of the Call 2021

The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.

See more
Recordings

Webinar: Prevent Illegal Phone Spoofing in 2021

It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.

See more
Upcoming

December 13, 2021

CCW-Customer Contact Week

Join Hiya on the exhibit floor at Customer Contact Week in Las Vegas.

See more
Upcoming

June 28, 2021

MWC Barcelona

Join Hiya at MWC Barcelona this year!

See more
Upcoming

April 20, 2021

ICMI Contact Center Expo

Join us online for a presentation by Julianne Maila on how to create a clear path to better contact rates and improved customer experience .

See more
Upcoming

April 14, 2021

Digital Insurance Connect 2021

Join Hiya at Digital Insurance Connect happening April 14-15 as they host digital marketing and CX leaders in the insurance industry.

See more
Recordings

March 30, 2021

Webinar: Five Biggest Challenges for the Voice Channel

Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.

See more
Recordings

Webinar: State of the Call 2021

The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.

See more
Recordings

Webinar: Prevent Illegal Phone Spoofing in 2021

It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.

See more

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