Hiya Resources

Learn about best practices and the latest trends in the voice channel.

In primo piano

La guida definitiva alla reputazione dei chiamanti

Comprendere cosa determina la reputazione del tuo ID chiamante, come funzionano le etichette antispam e come utilizzare la Caller Reputation di Hiya per risolvere i problemi di segnalazione dello spam

Stato della chiamata 2025

Nel rapporto annuale di Hiya, approfondisci le principali tendenze e intuizioni sulle chiamate vocali.

Hiya's Branded Calling first sales playbook

Discover how Hiya’s outbound calling sales strategy has helped it achieve 25% answer rates and 15% call-back rates — and how your company can too.

Tipo di risorsa

Know Your Caller Reputation: How to Protect Your Brand and Get More Calls Answered

In this live webinar, we’ll show you how brands are flipping the script with help from Hiya Caller Reputation. With the industry’s first report card for business calls, companies can now understand why their calls are flagged, improve their call practices, and build trust that drives real results — finally. Learn how one customer increased answer rates nearly 2X, while another turned missed calls into customer connections, boosting pickups by 30%.

10 Tips to Improve Your Reputation and Get Your Business Calls Answered

For enterprises that depend on reaching their customers by phone, it’s critical to build your reputation by employing good calling practices. These tips will help you build a positive call reputation.

Beyond Caller ID: Three Easy Steps to Increasing Answer Rates

Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.

Adaptive AI: una strategia proattiva per fermare le chiamate di truffa e fraudolente

Scoprite una nuova tecnologia sviluppata da Hiya che va al di là delle tradizionali tecniche di rilevamento delle truffe, per dare la caccia e bloccare in modo proattivo le telefonate truffaldine.

ID chiamante identificato: CNAM vs. la piattaforma di gestione delle prestazioni vocali di Hiya

Può sembrare che ci siano un sacco di soluzioni là fuori che possono fornire una "visualizzazione delle chiamate di marca" sul telefono cellulare. Ma ci sono?

Hiya and Ericsson Partner to Deliver Call Protection to Wireless Carriers Globally

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally running on Ericsson networks.

Customer Experience Metrics: 7 Critical Indicators That Gauge Customer Satisfaction

How do you measure customer satisfaction? It is possible. Learn which metrics are the most important for building strong customer relationships, and why you want to monitor them over time.

Hiya Global Call Threat Report Q3 2023

Hiya’s Q3 Global Call Threat Report reveals spam and fraud rates in 39 countries, and details the types of scam calls that are the most prominent in select countries.

Global Call Threat Report Q4 2024

Hiya flagged 11.3 billion spam calls in Q4 2024, approximately 123 million unwanted calls daily.

Rapporto Global Call Threat Q4 2023 di Hiya

Il mondo sta affogando nelle chiamate spam. Nel quarto trimestre del 2023, Hiya ha osservato più di 7,5 miliardi di chiamate di spam e frode in tutto il mondo, ovvero 82 milioni al giorno.

Hiya and Group BT and EE Partner to bring spam and fraud call protection to their subscribers in the UK

They are also the first global carrier to take advantage of our integration partnership with Ericsson, announced last year, which allows for the fast and simple activation of Hiya Protect on Ericsson powered networks.

Hiya Global Call Threat Report Q2 2023

Phone fraud on a country-by-country basis reached new heights in Q2, according to the Q2 2023 Global Call Threat Report.