Question 1

What does partnering with Hiya enable for technology companies?

Accepted Answer

Partnering with Hiya enables technology companies to embed real-time voice intelligence into their platforms, including spam and scam detection and prevention, call reputation, and branded calling. By integrating with Hiya, partners can stop fraud and unwanted calls while ensuring legitimate calls are recognizable with clear identity and clear context. This allows technology providers to deliver safer, more trusted communication experiences, improve call answer rates, and differentiate their offerings as voice continues to evolve with AI.

Question 2

How does the Hiya API work?

Accepted Answer

Hiya’s APIs provide access to real-time caller identification, risk scoring, and spam detection intelligence. Technology partners can integrate these services into mobile devices, dialers, communication platforms, or customer engagement tools to power trusted caller identity and fraud protection experiences.

Question 3

How does Hiya work with device manufacturers like Samsung?

Accepted Answer

Hiya partners with device manufacturers to embed spam detection and caller identification directly into native calling experiences. For example, Samsung Smart Call is powered by Hiya’s intelligence, helping identify and label suspicious calls while displaying business identity where supported.

Question 4

How does Hiya support CPaaS and communication platform partners?

Accepted Answer

Hiya supports CPaaS and communication platform partners by embedding real-time voice intelligence directly into their platforms, including spam and scam detection and prevention, call reputation, and branded calling. With Hiya’s voice-specific AI, partners can block high-risk traffic before it reaches users and make legitimate calls instantly recognizable with business identity and context. The result is safer, higher-quality calling experiences, stronger answer and completion rates, and clear differentiation for CPaaS platforms as voice becomes more AI-driven.

Question 5

What data powers Hiya’s spam protection and caller intelligence?

Accepted Answer

Hiya’s intelligence is powered by global call event data, mobile network operator (carrier) partnerships, proprietary analytics, and machine learning models. This continuously updated intelligence helps partners detect emerging threats and deliver accurate caller identification and spam labeling experiences.

Question 6

Is Hiya safe and compliant for integration into devices and platforms?

Accepted Answer

Yes. Hiya is designed with privacy and security in mind and works in partnership with mobile network operators (carriers), OEMs, and technology providers worldwide. Hiya’s solutions help partners meet regional regulatory requirements while delivering real-time voice intelligence at scale, supporting compliance across global markets.

Question 7

How is Hiya different from standalone caller ID apps?

Accepted Answer

Hiya is fundamentally different from standalone caller ID apps because it operates at the network level, not just on a single device. While apps rely on device-level data and react after calls reach the user, Hiya works within mobile network operator (carrier) environments using AI specifically built for voice to analyze call activity in real time. This allows Hiya to stop spam, scams, and fraud before they reach users, while also providing clear identity, call reputation, and branded calling for legitimate calls. The result is broader protection, more accurate detection, and a more trusted calling experience across the entire network not just for individual app users.

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