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Learn about best practices and the latest trends in the voice channel.

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The definitive guide to caller reputation
eBook

The definitive guide to caller reputation

Understanding what determines your caller ID reputation, how spam labels work, and how to use Hiya’s Caller Reputation...
State of the Call 2026
Report

State of the Call 2026

In Hiya’s annual report, deep dive into the top trends and insights about the voice call.
Hiya's Branded Calling first sales playbook
eBook

Hiya's Branded Calling first sales playbook

Discover how Hiya’s outbound calling sales strategy has helped it achieve 25% answer rates and 15% call-back rates — and...

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Hiya and Ericsson Partner to Deliver Call Protection to Wireless Carriers Globally
Video

Hiya and Ericsson Partner to Deliver Call Protection to Wireless Carriers Globally

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally running...
Hiya and Group BT and EE Partner to bring spam and fraud call protection to their subscribers in the UK
Video

Hiya and Group BT and EE Partner to bring spam and fraud call protection to their subscribers in the UK

They are also the first global carrier to take advantage of our integration partnership with Ericsson, announced last...
IT Professionals: How to Optimize your Voice Calling Operations
eBook

IT Professionals: How to Optimize your Voice Calling Operations

The IT department is ultimately responsible for deploying any new telecom hardware or software. This guide details 4 key...
Introducing Call Branding and Reputation in the UK: What you need to know
Webinar

Introducing Call Branding and Reputation in the UK: What you need to know

Join CCW Digital's Principal Analyst Brian Cantor along with Hiya's Senior Product Marketers to learn how to leverage...
Is STIR/SHAKEN Preventing Scam Calls?
Report

Is STIR/SHAKEN Preventing Scam Calls?

STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed...
Personal Call Filtering: The Industry’s First-ever Individualized Call Protection
Video

Personal Call Filtering: The Industry’s First-ever Individualized Call Protection

Personal Call Filtering, formerly know as Personal AI, is a new layer of the Hiya Protect model and it’s available now....
Special Report for State of the Call Summit 2023
Report

Special Report for State of the Call Summit 2023

This mid-year report exposes prevalent phone scams across the regions and providing an overview of the rise of AI voice...
State of the Call 2023 Report
Report

State of the Call 2023 Report

Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls...
State of the Call 2023 Webinar
Webinar

State of the Call 2023 Webinar

Join Hiya CEO, Alex Algard, and VP of Product, Tanvi Saxena, as they review the key changes to the voice channel in...
State of the Call 2024 for Canada
Report

State of the Call 2024 for Canada

Learn the top trends and insights for businesses operating across the voice channel in Canada.
State of the Call Canada 2022
Report

State of the Call Canada 2022

Read this report to get the top trends and insights in voice in Canada for 2022.
State of the Call Canada Webinar
Webinar

State of the Call Canada Webinar

Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based...