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Hiya Resources
Learn about best practices and the latest trends in the voice channel.
Featured
eBook
The definitive guide to caller reputation
Understanding what determines your caller ID reputation, how spam labels work, and how to use Hiya’s Caller Reputation...
Report
State of the Call 2026
In Hiya’s annual report, deep dive into the top trends and insights about the voice call.
eBook
Hiya's Branded Calling first sales playbook
Discover how Hiya’s outbound calling sales strategy has helped it achieve 25% answer rates and 15% call-back rates — and...
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Report
Global Call Threat Report Q4 2024
Hiya flagged 11.3 billion spam calls in Q4 2024, approximately 123 million unwanted calls daily.
Report
Global Spam Call Report
Ever wonder which country gets the most spam calls? This report covers 38 countries throughout the Americas, Europe and...
Report
Hiya Global Call Threat Report Q1 2023
Hiya observed more than 6.7 billion spam and fraud calls in the first quarter of 2023. This report covers the global...
Report
Hiya Global Call Threat Report Q2 2023
Phone fraud on a country-by-country basis reached new heights in Q2, according to the Q2 2023 Global Call Threat Report.
Report
Hiya Global Call Threat Report Q3 2023
Hiya’s Q3 Global Call Threat Report reveals spam and fraud rates in 39 countries, and details the types of scam calls...
Report
Hiya Global Call Threat Report Q4 2023
The world is drowning in spam calls. In Q4 of 2023, Hiya observed more than 7.5 billion spam and fraud calls around the...
Report
Is STIR/SHAKEN Preventing Scam Calls?
STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed...
Report
Special Report for State of the Call Summit 2023
This mid-year report exposes prevalent phone scams across the regions and providing an overview of the rise of AI voice...
Report
State of the Call 2023 Report
Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls...
Report
State of the Call 2024 for Canada
Learn the top trends and insights for businesses operating across the voice channel in Canada.
Report
State of the Call Canada 2022
Read this report to get the top trends and insights in voice in Canada for 2022.
Report
State of the Call Europe 2022 Report
Read this report to learn the 10 top trends and insights on the voice call in Europe for 2022
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