Hiya for

Financial Services

94% of unidentified calls from go unanswered. And when it comes to sensitive financial transactions, not reaching your customers is a risk you can’t take.

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How it works

Immediate Identification. Instant Trust. Hiya Connect.

Close more loans and mortgages

Whether helping your customers refinance their mortgage or approve them for a loan, Hiya Connect helps lenders reach customers and prospectives, fast. Quick connections means more loan applications processed and more mortgages issued. All allowing you to be the lender that serves your customers best.

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Grow Relationships and Portfolios

Entrusting personal wealth to you as a financial advisor or wealth manager means customers have great faith in your capabilities. Make sure they can trust you every time you engage with secure and branded calls. Don’t let an unanswered unidentified call delay a timely investment.

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More Promise-To-Pay Plans

Collections agencies face an uphill battle when engaging with individuals in debt. Through Branded Call, agencies can create more promise-to-pay plans with consumers-- a win for agencies and consumers alike.

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110%

increase in contact rate for a wealth management firm

33%

increase in talk time for a national online tax preparer

32%

increase in calls on 30/60/90 day delinquent accounts

See how Hiya Connect can improve your voice performance.

Security & Compliance
SOC 2 compliance ensures our customers and partners can trust Hiya

State of the Call for

Financial Services

How do your customers want to be contacted? What's the role of voice in the financial services contact center? Get the top trends and insights on the voice call from our global data set of 150 billion calls processed in 2020 combined with third party market research of businesses and consumers.

Hiya Product Overview

Engage with customers. Build trust. And get more calls answered.

More consumers prefer to be contacted by their financial service providers by phone than any other channel.

About Hiya Connect

Branded Call

Show your identity

Be instantly recognized with your company name and location displayed on your calls
Elevate your brand by featuring your company logo
Get personal and include an informative reason for your call

Secure Call

Protect your identity

Prevent imposters from spoofing your phone numbers
Authenticate calls with a fraud filter that strips identity or terminates unverified calls before they can be completed
Protect your business and your customers from the disastrous effects of impersonators

Voice Analytics & Insights

Make informed business decisions

Access the Hiya Connect Console with self-serve executive dashboards chock full of industry-standard KPIs, like answer rates, call attempts, and call durations
Review analytics updated daily with data trending over time for timely comparisons and analyses
Get insight into actionable steps to improve call performance

Ready to boost your financial business?

Contact us

Frequently asked questions

Are there any technical requirements to set up Hiya Connect?
Do call recipients need to download software or opt-in for Hiya Connect to be effective?
How long does it take to set up Hiya Connect?
What reach does Hiya have for Branded Call?