Hiya for

Insurance

Don't let a missed call mean a missed opportunity to acquire a new member or close a claim.Brand your calls with your trusted name.And watch answer rates soar.

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Security & Compliance
SOC 2 compliance ensures our customers and partners can trust Hiya
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Our numbers are now nothing short of phenomenal. Hiya Connect gives our agents more at-bats to educate consumers we previously weren’t able to reach. With Hiya, we’ve been able to decrease our customer acquisition costs in a meaningful way.
Justin Ryan Marks
VP of Marketing, Quantum Assurance
Use cases

Are you reaching customers when it matters most?

Accelerate New Member Acquisition

Prevent your competitors from reaching a potential subscriber before you can. Get your call answered first by getting it answered faster.

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Close Claims Faster

Don’t let unanswered calls delay the rate at which you close claims. Instill trust in every phone call with your trusted name.

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See Case Study

Increase Productivity and Service Customers More Efficiently

Don't let your agents waste time trying to explain the reason for their call. Get recognized on the first ring and enable more productive conversations and faster resolutions.

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See Case Study
Industry data

The proof is in the data

37%

increase in answer rates for a 150 year old Fortune 500 financial security company

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29%

increase in call engagement for a 100 year old Fortune 500 American multinational finance and life insurance corporation

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State of the Call for

Insurance

How do your customers want to be contacted? What's the role of voice in the financial services contact center? Get the top trends and insights on the voice call from our global data set of billions of calls combined with third party market research of businesses and consumers.

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Product Overview

Gain Trust. Get More Calls Answered. See Results.

About Hiya Connect

Branded Call

Show your identity

Be instantly recognized with your company name and location displayed on your calls
Elevate your brand by featuring your company logo
Get personal and include an informative reason for your call

Secure Call

Protect your identity

Prevent imposters from spoofing your phone numbers
Authenticate calls with a fraud filter that strips identity or terminates unverified calls before they can be completed
Protect your business and your customers from the disastrous effects of impersonators

Call Analytics & Insights

See the impact of Hiya Connect

Access the Saas-based Hiya Connect Console to directly update telephone numbers and review self-serve dashboards full of industry-standard KPIs
Understand which calls are being influenced by a consistent Branded Call and how identity is improving key metrics
Monitor call reputation health over time

Ready to take insurance to the next level?

Contact us today and take the first step to a better voice experience for your customers or subscribers

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Frequently asked questions

Are there any technical requirements to set up Hiya Connect?
Do call recipients need to download software or opt-in for Hiya Connect to be effective?
How long does it take to set up Hiya Connect?
What reach does Hiya have for Branded Call?
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