Restore trust in the voice call
The full day event featured discussions and presentations from telecommunication leaders, spam and fraud experts, industry regulators and more.
Experience on-demand to discover new insights on the state of the call in 2023 including the impact of spam and fraud calls and how the industry can align to protect consumers and restore trust in the voice call.
Key topics:
- Learn how spam and fraud is changing the voice call and how it's impacting carriers, businesses and consumers alike
- Gain valuable insights from Hiya’s data and research of nearly 260 billion calls annually
- Hear how the industry is working together to collaborate and restore trust in the voice call
Speakers
Meet the speakers from the State of the Call Summit 2023
Alex Algard
CEO and Founder, Hiya
Sarah Franklin
President of the Advisory Board, Salesforce
Kush Parikh
President, Hiya
James Lau
Chief Product Officer, Hiya
Jason Young
Founder and Managing Partner, Campanile Partners LLC
Andy Walker
Global Communications & Media Industry Lead, Accenture
Isaac Jacobson
SVP of Product, Gabb Wireless
Eric Lookhoff
VP Risk Operations, Fleetcor
Andrew Snead
Advisor, Hiya
Patchen Noelke
VP Marketing, Hiya
Matt Weller
VP Global Business Operations, Hiya
Jonathan Nelson
Director Product Management, Hiya
Madeleine Findley
Partner, Jenner & Block
Michael Robuck
U.S. Editor, Mobile World Live, GSMA
Scott Schumacher
Partner, FICO
Michael Friedman
VP Identity Innovation and Growth, Mastercard
Jessica Thompson
Director Traceback Operations, US Telecom-led industry Traceback Group
Adam Guy
VP Identity Innovation and Growth for KONTXT, RealNetworks
Ethan Garr
Managing Director, Breakout Growth Labs
Stacy Graham
Trust & Assurance Policy Director, Sinch Voice
Alex Quilici
CEO, YouMail
Jim Tyrrell
VP of Enterprise Product Management, TNS
Michael O’Brien
Executive Vice President, Business Development, iconectiv
Matt Mizenko
VP for Enterprise, Teltech
Kevin Rupy
Partner, Wiley Rein LLP
Linda Vandeloop
Assistant Vice President, External Affairs/Regulatory, AT&T
Doug Ranalli
Founder & CEO, Gated Networks
John Marinho
Vice President, Technology and Cybersecurity, CTIA
Mark Collier
Chief Technology Officer, Securelogix
Patrick Rea
Product Manager, Google
Agenda
Welome keynote
9:30am–10:00am PT · Green Hall 3
Presented by Hiya CEO Alex Algard with special guest Salesforce President & Chair of the Advisory Board Sarah Franklin.
The future of voice
10:00am–10:30am PT · Green Hall 5
Campanile Partners LLC Founder and former T-Mobile SVP Jason Young will discuss the future of voice and innovation roadmap that needs to be charted.
The growing issue & cost of voice call fraud
10:30am–11:00am PT · Green Hall 5
FICO’s Scott Schumacher and Mastercard’s Michael Friedman will discuss the financial implications of voice fraud - including who cares and who pays.
Industry & regulatory approach to combating fraud
11:00am–12:00am PT · Green Hall 6
Flying Bull Internet’s Andrew Snead will host Jenner & Block Partner and former FCC Deputy Bureau Chief Madeleine Findley for a fireside chat on combating fraud.
Identity, regulation and global voice security
12:00am–1:00pm PT · Green Hall 7
Panel discussions exploring the greater role of identity in the voice call experience, global security and regulation trends, and the impact on consumer trust with representatives from Hiya, Nomorobo, TNS, and YouMail.
Enterprise case study: FLEETCOR
FLEETCOR Vice President Risk Operations Eric Lookhoff will share how the global business payment company is realizing ROI and driving productivity with Hiya’s Branded Call.
Winning the war on phone spam
Hiya Director of Product Management Jonathan Nelson will discuss analytical data on legal nuisance, illegal spam and fraud, and regular phone calls to understand why phone spam is still afflicting mobile subscribers.
Voice fraud & the threat of generative AI
Hiya’s new Chief Product Officer James Lau will discuss how generative AI is creating new ways for criminals to attack via voice calls like spear phishing, and what we can do to protect consumers from these new threats.
Voice fraud and scam trends of 2023
Explore the evolving landscape of voice call fraud in 2023 with experts from GSMA, Hiya KONTXT (part of RealNetworks), USTelecom’s Industry Traceback Group, and Sinch.
