Samsung Places - End of service

Samsung Places, powered by Hiya - End of service notification

We are sorry to announce that the service will no longer be available on Samsung devices operating Android 12 and later. Older phones not eligible for the Android 12 upgrade and phones not yet running Android 12 will continue to have access to Samsung Places.


Frequently Asked Questions

When does Samsung Places service end? 

Samsung Places has been removed from all Samsung devices that were released on or after January 1st, 2021. Further, the service will not be available after the Android 12 upgrade is completed on all OS upgrade-eligible devices, including new and most existing models.


Does the service end on all devices? 

Older device models that are not eligible for the Android 12 upgrade and devices that have not been upgraded to Android 12 will continue to have access to Samsung Places.


What will change on my device after the Android 12 upgrade?

The Places tab on the phone app will no longer exist and any business search capability related to the Places service will not be available.


What happens to my personal data when the service is discontinued?

Hiya does not save any personal data from the Samsung Places service. Hiya will delete any anonymous data within 60 days after the device is upgraded to Android 12.


Who do I contact if I have additional questions? 

Please visit our Help & Support page for additional information.