Calling Reality Check

What your UK customers see when you call

The hidden costs of unknown calls and why your business calls are not being answered.

Get free call inspection report

68% of UK mobile phone users
do not answer calls from unknown numbers*

Current reality

  • Screen display: an unknown number
  • Customer Reaction: 🚫 Ignored or declined

What’s possible

  • Screen display: Business name, logo, reason for call
  • Customer Reaction: ✅ Trusted and answered

80% of consumers are more likely to answer
when they know who is calling*

Get your free call inspection

✅ No obligation ✅ Results in 48 hours ✅ UK specific networks

What you will receive:

  • Comprehensive review of how your business numbers display on UK networks
  • Identify spam, nuisance, or fraud labels on your numbers
  • Analysis of inconsistent CLI (caller ID)
  • Calling practice assessment trends impacting contact rates
  • Recommendations for improvement
Free call inspection
Trusted by leading UK brands
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The hidden cost of unknown callers

Every unanswered call represents lost revenue, wasted resources, and frustrated agents. Here's what unidentified calls are really costing UK businesses:

78%

of customers buy from the first company to respond

92%

believe unidentified calls may be fraud

6-10

unwanted calls UK consumers receive weekly

The impact on UK contact centres

Beyond lost revenue, unidentified calls create operational challenges that compound daily

40%

Agent turnover when
connection rates drop

£3,200

Average cost to recruit
and train one agent

60%

Of agent time spent
redialing unanswered calls

Why call inspection reports help

  • Gain transparency: See how your calls are displayed to customers
  • Identify risks: Find and solve poor calling practices, and technical issues
  • Empower action: Optimize your calling strategy and bolster your reputation
“Hiya has helped increase connect rates on numerous campaigns. A campaign went from 70% to averaging around 85% connection rate.”
Jared Govender
Dialer Controller, Sales

Why call inspection reports help

  • Gain transparency: See how your calls are displayed to customers
  • Identify risks: Find and solve poor calling practices, and technical issues
  • Empower action: Optimize your calling strategy and bolster your reputation