Customer Stories

/

Text

OppFi is expanding credit accessibility to those most in need using Hiya's Branded Call

Being able to verify effectiveness with robust data is one of the most important things other call centers should consider when evaluating vendors. We were able to prove improvements.”
OppFi, Senior Data Scientist
Client:
Text
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans.
Country:
Text
Financial Services
Call Type:
Text
Product:
Connect
Table of contents:
Table of contents

Background

Text

Text

Problem

Robocalls make it challenging to reach and help customers

Text

Text

With Hiya’s Branded Call, OppFi increases pickup rates by 25%

Text

More customer stories

Text

School of Rock boosts answer rates and conversions 2X with Hiya Caller Reputation and Branded Call

2

x
answer rates

Zoom Drain of Washington increases answer rates by 30% with Hiya Caller Reputation and Branded Call

30

%
increase in answer rate

North One increases answer rates 2X with Hiya Caller Reputation and Branded Call

2

x
answer rates

Increasing Sales Conversion in Uncertain Times

100

%
increase in answer rate

BCLC increases contact rates and campaign efficiency

$1M

CAD
increase in revenue

How Enercare increases customer engagement with Hiya Connect

55

%
Text

Epos Now Boosts Outbound Sales Efficiency with Hiya Connect

40

%
Increased connection rates

Gabb Wireless is protecting kids from spam and fraud calls – with help from Hiya

97.4

%
Spam and fraud calls blocked

Text

37

%
increase in answer Rate

A fortune 500 life insurance company sells more policies and increases customer loyalty with a branded call

37

%
Text

A mortgage lender originates, processes, and funds more applications with a branded call

52

%
more customers reached

A used car retailer increases RPC rate by 53% with branded caller ID

53

%
increase in RPC rate

OppFi is expanding credit accessibility to those most in need using Hiya's Branded Call

25

%
Text

A medication therapy management provider is verifying more patient prescriptions and providing better care

33

%
increase in answer rate

Text

56

%
increase in answer rate

Text

81

%
increase in answer rate

Leading financial services organization is building a better reputation, positive branded call experience, and increased revenue

27

%
Average talk time

Ready for your new Voice Performance Strategy?