Hiya Resources

Learn about best practices and the latest trends in the voice channel.

Destaque

O guia definitivo para a reputação do chamador

Compreender o que determina a reputação do seu identificador de chamadas, como funcionam os rótulos de spam e como usar a Caller Reputation do Hiya para corrigir problemas de sinalização de spam

State of the Call 2026

No relatório anual da Hiya, mergulha profundamente nas principais tendências e conhecimentos sobre a chamada de voz.

Hiya's Branded Calling first sales playbook

Discover how Hiya’s outbound calling sales strategy has helped it achieve 25% answer rates and 15% call-back rates — and how your company can too.

Tipo de recurso

Relatório Hiya Global Call Threat no primeiro trimestre de 2023

Hiya observed more than 6.7 billion spam and fraud calls in the first quarter of 2023. This report covers the global phone spam and fraud rates, emerging scam tactics, and why spam and fraud protection is necessary.

Personal Call Filtering: The Industry’s First-ever Individualized Call Protection

Personal Call Filtering, formerly know as Personal AI, is a new layer of the Hiya Protect model and it’s available now. Similar to an email spam filter, it personalizes call protection to the individual subscriber so they receive the calls that are important to them while being protected from targeted attacks.

Special Report for State of the Call Summit 2023

This mid-year report exposes prevalent phone scams across the regions and providing an overview of the rise of AI voice impersonation scams.

Which Sales & Marketing Metrics are the Most Important?

Get the Hiya Sales and Marketing Metrics eBook so with our analytics and Branded Caller ID, we can help you get your calls answered.

IT Professionals: How to Optimize your Voice Calling Operations

The IT department is ultimately responsible for deploying any new telecom hardware or software. This guide details 4 key areas IT professionals should zero in on to optimize their company’s voice channel.

Introducing Call Branding and Reputation in the UK: What you need to know

Join CCW Digital's Principal Analyst Brian Cantor along with Hiya's Senior Product Marketers to learn how to leverage tools and services available to UK businesses.

Is STIR/SHAKEN Preventing Scam Calls?

STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed results so far.

State of the Call 2023 Webinar

Join Hiya CEO, Alex Algard, and VP of Product, Tanvi Saxena, as they review the key changes to the voice channel in 2023.

State of the Call 2023 Report

Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls processed in 2022.

State of the Call 2024 para o Canadá

Conheça as principais tendências e ideias para as empresas que operam no canal de voz no Canadá.

State of the Call Canada Webinar

Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based in Toronto discusses the current trends we're seeing in the voice channel in Canada.

Webinar State of the Call Europa 2022

Assista à gravação do nosso webinar com Alex Algard, CEO da Hiya, para ficar a conhecer as últimas informações e tendências sobre o canal de voz na Europa.