Acceptable Use Policies

Effective date:

Last reviewed:

The products and services (the “Service”) provided by Hiya, Inc. to any party (“Company”) are subject to these additional terms, which may be updated from time to time.

Special terms for calls terminating on the Hiya network other than those networks specifically listed below:

Company agrees that it shall not use the Service to: (a) engage in any deceptive or illegal activities, or (b) transmit any material or content that is obscene, defamatory, discriminatory, or unsuitable for minors; that contains hate speech or profanity; that promotes use of alcohol, illegal drugs or tobacco; or that violates any personal or proprietary rights of a third party.

Company agrees that Hiya may immediately suspend Company for any known or suspected violation of these standards. Hiya may immediately suspend Company’s use of the Service to the extent it terminates on any carrier or OEM partner-network at the request of such carrier or partner.

Special Terms for calls terminating on the Verizon network

Company agrees that it shall not use the Service to:

engage in any activities that are illegal, abusive, false, fraudulent, deceptive, or misleading or likely to deceive or mislead;
engage in any unlawful activities, including, without limitation, unlawful unsolicited advertising or marketing, or any other activities that violate laws applicable to advertising, electronic communications, and telemarketing, including, but not limited to, the Telephone Consumer Protection Act, 47 U.S.C. § 227, and implementing regulations, 47 C.F.R. §§ 64.1200 et seq.
attempt to mislead others as to the identity of the origin of a phone call, including failing to comply with the Truth in Caller ID Act, 47 U.S.C. § 227, and implementing regulations, 47 C.F.R. §§ 64.1600-1605; or
transmit any material or content that:

is obscene, libelous, defamatory, discriminatory, offensive, unsuitable for minors, or otherwise malicious or harmful to any person or entity;
contains hate speech, excessive violence, or profanity;
promotes or glamorizes alcohol abuse, illegal drug use, or use of tobacco products;
contains strong sexual, explicit, or erotic themes;
violates or infringes the intellectual property rights or other personal or proprietary rights of any third party (including any carrier or subscriber);
disparages any carrier or any of its affiliates; or
violates any applicable industry standards, policies, or guidelines published by the Cellular Telecommunications Industry Association (CTIA) or Mobile Marketing Association.

Company agrees that Transaction Network Services, Inc. (“TNS,” Hiya’s provider of Verizon branded calling services) may immediately suspend Company for any known or suspected violation of these standards. TNS may immediately suspend Company’s use of the Service to the extent it terminates on the Verizon network at Verizon’s request.

In addition, to the extent that Verizon imposes a surcharge on a call terminating on its network, this surcharge will be passed through to Company without additional mark-up by Hiya.