Hiya Resources

Learn about best practices and the latest trends in the voice channel.

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The definitive guide to caller reputation

Understanding what determines your caller ID reputation, how spam labels work and how to use Hiya’s Caller Reputation to fix spam flagging issues

State of the Call 2025

In Hiya’s annual report, deep dive into the top trends and insights about the voice call.

Hiya's Branded Calling first sales playbook

Discover how Hiya’s outbound calling sales strategy has helped it to achieve 25% answer rates and 15% call-back rates — and how your company can too.

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Learn the top trends and insights for businesses operating across the voice channel in Germany.

Global Call Threat Report Q1 2025

With the increased use of AI, deepfakes and AI-generated audio in calls are increasing. Hiya flagged 12.5 billion spam calls worldwide in Q1 2025.

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Learn the top trends and insights for businesses operating across the voice channel in Spain.

State of the Call 2024 for the UK

Learn the top trends and insights for businesses operating across the voice channel in the UK.

Hiya's State of the Call 2024 Webinar

The Future of Voice - MWC Broadcast session

Explore the insightful session on the "Future of Voice" from MWC Barcelona 2024, now accessible for on-demand viewing. Discover key takeaways, emphasizing the enduring trustworthiness of voice calls ...

Cloud Contact Centre & Branded Caller ID

Hiya & Rogers Canada present this pre-recorded webinar featuring Donation Processing & Business Services Director, Dean Mather, at Make a Wish.

Hiya & CCW: Call Branding Essentials

Learn how mobile networks in Canada are responding and ways to keep your business ahead of the curve when it comes to call performance and branded caller ID.

Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence

For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.

Hiya Global Call Threat Report Q4 2022

The world is drowning in spam calls. In Q4 of 2022, Hiya observed more than 7.5 billion spam and fraud calls around the world - that 82 million each day.

Forrester Consulting TEI Study for Hiya Connect

The ROI of Implementing Hiya Connect Webinar

Watch our webinar to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect.